Send branded email
Out of the box, survey invites and reminders send from [email protected]. Branded email authenticates a domain you own so they send from your address instead — [email protected], from “Acme Research”.
Branded email is part of the white-label entitlement.
1. Enter your sending details
Section titled “1. Enter your sending details”Go to Settings → Branding → Branded email and fill in three fields:
| Field | Example | Limit |
|---|---|---|
| Sending domain | mail.example.com | — |
| From name | Acme Research | 60 characters |
| From address (local part) | surveys | 64 characters |
A Preview field assembles the finished sender address as you type. Domain and local part are lowercased when saved.
Use a subdomain dedicated to sending — mail.acme.com rather than acme.com. It keeps survey mail’s reputation separate from your corporate mail, and avoids touching the DNS records your existing mail depends on.
Select Set up branded email to continue.
2. Add the DNS records
Section titled “2. Add the DNS records”The card switches to the pending state and lists the email authentication records — DKIM and SPF — with the host and value for each.
Add them at your DNS provider exactly as shown.
3. Verify
Section titled “3. Verify”ScatterSpoke re-checks automatically, and Check now forces a check. Each record shows a clock while pending and a check mark once it verifies.
When the whole domain verifies, the card shows Email authentication · verified and the note “Authenticated — your mail won’t land in spam.”
Status reference
Section titled “Status reference”| Status | What it means | What to do |
|---|---|---|
| Pending | Records added, not yet verified | Wait, or Check now |
| Temporary failure | A check failed transiently | Wait, or Check now |
| Verified | Sending from your address | Nothing |
| Failed | Authentication failed | Remove and retry |
| Expired | Authentication lapsed | Remove and retry |
Disconnect
Section titled “Disconnect”On a verified domain, Disconnect removes it. Invites and reminders revert to sending from @scatterspoke.com — nothing else about your distributions changes.