Plans and tiers

ScatterSpoke has four plan tiers, in upgrade order: Free, Pro, Business, and Enterprise.

A workspace’s Plan Tier is the tier it purchased. The tier that actually governs feature access at any moment is its Effective Tier, which can differ — see Seats and capacity.

The four tiers

Tier	Purchased how	Seats allowed
Free	No purchase; the tier a workspace starts on	Exactly 1
Pro	Self-serve, monthly or annual, priced per seat	1 to 5
Business	Self-serve, monthly or annual; 5 seats included, more added per seat	5 to 250
Enterprise	Contact sales; custom contract	No upper limit

Annual and monthly are both available on Pro and Business, and the annual option appears only when the environment has an annual price configured. Enterprise has no in-app checkout — selecting it opens a message to the sales address rather than a payment flow.

Note

This page does not list prices. Amounts are environment-specific and are shown live in Settings → Billing before you confirm any change. See Managing billing.

How to read the entitlement table

Each feature has one value per tier. In the underlying entitlement matrix those values are written as:

Raw value	Shown below as	Means
null	Included	Available, with no count limit attached
0	—	Not available on that tier
a number	the number	Available up to that count

As shipped, the matrix uses only null and 0 — no feature currently carries a numeric ceiling. A number can still appear at runtime: on Free, the Agent Surveys gate reports the workspace’s remaining one-time Agent Survey credits as its limit. See Usage Credits and the Ask Pool.

Feature entitlements by tier

Feature	What it gates	Free	Pro	Business	Enterprise
AGENT_FOLLOW_UPS	Agent follow-ups	—	Included	Included	Included
AGENT_SURVEYS	Creating Agent Surveys	—	Included	Included	Included
AGENT_TEMPLATES	Using conversational-mode templates	—	Included	Included	Included
ANONYMOUS_RESPONSES	Anonymous Participant Responses	—	Included	Included	Included
API_ACCESS	The public API	—	—	Included	Included
AUDIT_LOGS	Audit logs	—	—	—	Included
CUSTOM_SIGNAL_RULES	Custom signal rules	—	Included	Included	Included
GROUPS	Groups	—	—	Included	Included
INTEGRATIONS	Slack, Microsoft Teams, and email integrations	—	Included	Included	Included
MCP	Connecting to the MCP server	Included	Included	Included	Included
MCP_INSIGHTS	Reading results and insights over MCP	—	Included	Included	Included
ORG_WIDE_AI	Workspace-wide AI analytics	—	—	—	Included
RETRO_AI	The retro board’s agent features — theme clustering, cross-retro trends, probe suggestions	—	Included	Included	Included
ROLES	Custom roles	—	—	Included	Included
SHARED_TEMPLATES	Workspace-scoped custom templates	—	—	Included	Included
SSO	SAML single sign-on	—	—	Add-on †	Included
TEAMS	Creating and managing Teams	—	—	Included	Included
WHITE_LABEL	White Label Branding	—	Included	Included	Included

† SSO on Business. The matrix value for SSO on Business is 0. The feature gate overrides it to Included when the subscription carries the active recurring SSO add-on, a separately billed line item on the Business plan. The override is applied only at an Effective Tier of Business, so a lapsed subscription disables the add-on’s effect along with the rest of the paid entitlements. Enterprise includes SSO without the add-on; Free and Pro cannot purchase it.

What is not gated by tier

The following are deliberately not feature gates, and behave the same on every tier:

• Static Surveys and their responses — unlimited on every tier, including Free, and not metered.
• Team count, Seat Holder count, and monthly survey count — bounded by Seat Capacity rather than by an entitlement.
• The built-in ADMIN and MEMBER workspace roles — available everywhere. ROLES gates only custom roles.
• Generic AI usage outside the metered surfaces — not gated as a feature.

Monthly allowances and signup credits

Recurring allowances are granted per workspace and reset each calendar month. They are not multiplied by seat count.

	Free	Pro	Business	Enterprise
Agent Surveys per month	0	20	150	Unlimited
Ask Queries per month	0	250	2,000	Unlimited
One-time credits at workspace creation	10 Agent Surveys, 50 Ask Queries	—	—	—

Free has no recurring allowance on either meter; it relies on the one-time signup credits, which do not expire.

Purchasable Usage Credits

Two one-time credit purchases are available. Both grant non-expiring credits on their meter when the invoice is paid, and both are consumed only after the monthly allowance is exhausted.

Purchase	Meter	Credits granted
Agent survey pack	Agent Surveys	50
Ask usage pack	Ask Queries	250

Amounts are shown in Settings → Billing at the point of purchase.

Daily token budget

Behind the Usage Credit pools sits a per-day LLM token budget, a cost circuit breaker rather than a user-facing allowance. Each tier scales a single base budget:

Tier	Multiplier on the base daily budget
Free	1×
Pro	25×
Business	100×
Enterprise	500×

No tier is unlimited here. In normal use, Usage Credits run out long before this budget does.