Usage Credits and the Ask Pool
Check your Agent Survey and Ask balances, understand monthly allowances, and add usage when you need it.
Agent Surveys and Ask use separate workspace allowances. Static Surveys and their responses are unlimited and do not use either pool.
Open Settings → Billing → Plan & usage to see what remains.
Monthly allowance and credits
Section titled “Monthly allowance and credits”| Monthly allowance | Usage Credits | |
|---|---|---|
| Where it comes from | Your plan | Signup grant or a purchase |
| When it resets | Each calendar month | Does not reset |
| Unused amount | Does not roll over | Stays until used |
| Shared by | The workspace | The workspace |
Adding seats does not multiply the monthly allowance. Everyone in the workspace draws from the same pools.
The Ask Pool is the combined available allowance and credits for Ask Queries.
What each plan includes
Section titled “What each plan includes”| Plan | Agent Surveys per month | Ask Queries per month |
|---|---|---|
| Free | No recurring allowance | No recurring allowance |
| Pro | 20 | 250 |
| Business | 150 | 2,000 |
| Enterprise | Unlimited | 5,000 |
New workspaces receive 10 Agent Survey credits and 50 Ask Query credits. Free workspaces can use these non-expiring credits to try the AI tools.
How usage is spent
Section titled “How usage is spent”Monthly allowance is used before one-time credits. For example, if a Pro workspace has used its 250 included Ask Queries, further metered queries draw from available Ask credits.
Creating an Agent Survey and asking a metered question are different actions on different pools. A spare Ask credit cannot create an Agent Survey.
When no allowance or credits remain, the relevant action is blocked. The app does not silently purchase more usage for you.
Read the meter
Section titled “Read the meter”The Billing meters combine monthly usage and available credits. Their displayed limit can rise when credits are added; it is not always just the plan’s monthly allowance.
Check the meter for the action you need. If an Agent Survey cannot be created, looking only at the Ask balance will not explain the problem.
Add more usage
Section titled “Add more usage”Billing offers an Agent survey pack with 50 credits and an Ask usage pack with 250 credits where purchases are available. Review the quantity and charge before confirming. See Managing billing.
Purchased credits do not expire and survive plan changes. Unused credits from a refunded purchase can be removed from the balance.
If access changes unexpectedly
Section titled “If access changes unexpectedly”Check the workspace and subscription status. A canceled, incomplete, or unpaid subscription can remove the paid monthly allowance while leaving unspent credits available.
If the meter still shows available usage but a request fails, save the exact error and the time it happened. A separate service limit or request failure may be involved; buying credits is not a general fix for every AI error.